I’ve been pretty lax in posting lately sorry. Late nights, good times, regrets the same old same old. I heard a story last night about, that I found particulary interesting in terms of how you deal with difficult service.
Memorial day, table of brazilians they order an $800 bottle of wine. Our sommlier goes to un cork the bottle and the cork disintergrates. It’s from 1971, so this is bound to happen. Protocol for this situation is to decant the bottle (through a coffee filter) and to serve it to the guest. When the matire d goes to tell the table they freak out and insist on a new bottle. Now there is nothing wrong with the bottle that they have. In fact it’s quite a nice bottle. And it’s not cheap, we can’t just give you an $800 bottle of wine for free without good reason.
Now I’m not the kind of person to order a bottle of wine that expensive. I don’t have that kind of money. But here’s the thing. If I did, I would trust the estabilishment selling the wine to know how to serve it (which we do). I would not get beliegerent and accuse a two michelin star restaurant of trying to sell a 90 dollar bottle of wine as an 800 dollar bottle of wine. And no matter how bad the service was. I would not leave no tip on a $2145 check. NO TIP. The matire d ran after the party on the street, and convinced them into giving the restaurant a 15% tip. Retarded man. Retarded.
In other supernon related news I’ve been listening to the violent femmes a lot. I suppose I’m late to this party. Oh well I’m late to everything.
Oh related news interesting article in the observer about ironic food.
Tuesday, May 27, 2008
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